Privacy Policy

Feedwell Fertilisers^® are committed to respecting the privacy and rights of all visitors to this website. This Privacy Notice aims to be transparent and helpful in explaining how we collect, protect and use your personal data, and your rights to control it.

Reasons for Collecting and Processing Data

1. To comply with our contractual obligations to fulfil your delivery. For example, using your address to deliver your order, including passing your address details to our carrier.
2. To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
3. With your consent, we will use your personal data to keep you informed of Feedwell Fertilisers^® products, including Gro-All^® alongside special offers, discounts, promotions and events by email. Once consent is given, you can opt out at any time.

When Do We Collect Your Personal Data?

1. When you visit our website and use your account to buy products.
2. When you make an online purchase and check out as a guest.
3. When you create an account with us.
4. When you engage with us on social media.
5. When you contact us by any means with queries, complaints etc.
6. When you comment on or review our products and services.

What Sort of Personal Data Do We Collect?

1. Upon ordering: your name, billing/delivery address, order details, email and telephone number (used only in the event of a query) and password (if you create an account).
2. Payment details – these are held in an encrypted format by our payment provider, so secure that even we cannot see them. We DO NOT therefore store any card details.
3. Details of your interactions with us by phone and email.
4. Anonymous details of visits to our website and which site you came from to ours.
5. Anonymous information gathered by the use of cookies in your web browser. See more about how we use cookies below.
6. We also collect non-personal information on general website usage; how people arrive at and navigate the website, and how visitors use the pages offered. This information provides essential feedback for us showing the effectiveness of online marketing. This information is not directly correlated against individuals.
7. Your product reviews.

Protecting Your Data

1. We will always treat your data with care and take all appropriate steps to protect it.
2. We secure access to all transactional areas of our websites and apps using ‘https’ technology.
3. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
4. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

With Whom Do We Share Personal Data?

We sometimes share your personal data with trusted third parties as follows:

1. Delivery carriers.
2. IT companies who support our website and other business systems.
3. A third party who ships products to you on our behalf - in this case only your name, address and phone number are provided.

Summary of the policy we apply to those organisations to keep your data safe and protect your privacy:

1. We provide only the information they need to perform their specific services.
2. They may only use your data for the exact purposes we specify in our contract with them.
3. We work closely with them to ensure that your privacy is respected and protected at all times.
4. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Sharing your data with third parties for their own purposes:

We never share your data with any company except for those above.

Controlling Your Data & Consent

You have the right to request:

1. Access to the personal data we hold about you.
2. The correction of your personal data when incorrect, out of date or incomplete.
3. That we stop any consent-based processing of your personal data after you withdraw that consent.

How You Can Stop The Use Of Your Personal Data For Direct Marketing

1. Click the ‘unsubscribe’ link in any email communication that we send you.
2. If you have an account, log in and visit the ‘My Account’ area to change your preferences, or  - 'Opt Out Of' option.
3. Email us at: info@gro-all.co.uk.
4. Write to us at: Customer Services, 84 Park Lane, Knypersley, Stoke on Trent, Staffordshire, ST8 7BQ.

Further Questions

If you have any questions that haven’t been covered, please contact our Data Protection Officer who will be pleased to help you:

By Email: info@gro-all.co.uk or ...

By Post:

Cookies

We sometimes use cookies to collect information about you. Cookies are small data files which are placed on your computer or other device by this Website and which collect certain personal data about you. This enables us to tailor our service offering (including the Website) to provide you with products and services which are more relevant to your individual tastes. You may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of this Website.

On 26th May 2012, an EU directive was imposed by the UK's Information Commissioner's Office (ICO), with a view to protecting the privacy of internet users. This law states that websites need to provide a clear and comprehensive guide to the use of cookies.

Cookies are small text files placed on your computer, in the case of Feedwell Fertilisers^® this helps to organise and store browsing information.  We assume that by accessing this website, you accept the way that we use cookies.  

However, if you have any reason for concern, you can email info@gro-all.co.uk.  You can also change your Cookie settings in your browser at any time. 

Click here for more information about the EU Cookie directive

Policy Amendments

We may update our policies from time-time by posting a new version on our website, please check regularly to be aware of any updates. Questions regarding this Policy should be directed as follows:

• e-mail us at: info@gro-all.co.uk
• write to us at: Customer Services, 84 Park Lane, Knypersley, Stoke on Trent, Staffordshire, ST8 7BQ.

Further information about data protection laws can be found at the Data Protection Registrar's internet site: https://ico.org.uk/