Frequently Asked Questions
Why use Gro-All®?Product Information
Product Storage
UK Fertiliser Declaration | |
NPK Fertiliser blend 10.2-5.4-17.5 with added micro-nutrients |
|
Total Nitrogen (N) | 10.2% |
Ureic Nitrogen (N) | <0.1% |
Ammoniacal Nitrogen (N) | 1.36% |
Water Soluble Phosphorous (P205) | 5.41% (2.36% P) |
Water Soluble Potassium (K20) | 17.5% 14.5% K) |
Total Magnesium as Mg | 3.07% |
Total Magnesium as Mg0 | 5.09% |
Total Copper (Cu) | <0.01% |
Total Zinc (Zn) | <0.01% |
Total Manganese (Mn) | <0.01% |
Total Iron (Fe) | 0.02% |
Total Boron (B) | 0.01% |
Terms and Conditions
At the time of placing your order, you will need to accept these Terms & Conditions. Choose a section below for more information. If you cannot find the information you are looking for or you wish for clarification of any of the points below please get in touch with us by email at info@gro-all.co.uk.
Basis of Sale (conditions 1-8)
The goods (conditions 9-10)
Delivery (conditions 11-13)
Acceptance & Risk (conditions 14-15)
Payment (conditions 16-19)
Intellectual Property (conditions 20-21)
Cancellation Rights (conditions 22-25)
Our Liability to You (conditions 26-28)
General Data Protection Regulations 2016/679 (conditions 29-30)
General (conditions 31-32)
Our Complaints Procedure
We are committed to delivering the highest standard of service to our customers. We welcome comments, feedback and suggestions to enable us to continually improve the way in which we do things.
If you are not happy with our service and wish to submit a complaint then please contact us straight away. The majority of problems can be sorted out quickly by a member of our Customer Service team. There are a number of ways in which the Customer Service team can be contacted:
Or write to:
Customer Services,
84 Park Lane,
Knypersley,
Stoke on Trent,
Staffordshire,
ST8 7BQ
Please provide your name and address, including postcode. If you are contacting us about a particular order then please supply the order number.
Our Customer Services department is open Monday to Friday 9.00am to 5.00pm. You may leave a voicemail or send an email during and outside these working hours. We will endeavour to get back to you as soon as possible.
What happens next?
If you have cause to complain by telephone, we will try to resolve the issue there and then, subject to customer service opening times as stated above. If you send us an email or text message we will try to respond in the first instance within 24 hours and resolve the issue as quickly as possible. If it is not possible to resolve the problem straightaway then we will keep you informed of what action we are taking and any timescales. If you write to us we will try to make contact with you within 3 working days of receiving the letter.
We can assure you that all complaints will be:
Privacy Policy
Feedwell Fertilisers® are committed to respecting the privacy and rights of all visitors to this website. This Privacy Notice aims to be transparent and helpful in explaining how we collect, protect and use your personal data, and your rights to control it.
Reasons for Collecting and Processing DataWhen Do We Collect Your Personal Data?
What Sort of Personal Data Do We Collect?
Protecting Your Data
With Whom Do We Share Personal Data?
We sometimes share your personal data with trusted third parties as follows:
Summary of the policy we apply to those organisations to keep your data safe and protect your privacy:
Sharing your data with third parties for their own purposes:
We never share your data with any company except for those above.
Controlling Your Data & Consent
You have the right to request:
How You Can Stop The Use Of Your Personal Data For Direct Marketing
Further Questions
If you have any questions that haven’t been covered, please contact our Data Protection Officer who will be pleased to help you:
By Email: info@gro-all.co.uk or ...
By Post:
Customer Services,
84 Park Lane,
Knypersley,
Stoke on Trent,
Staffordshire,
ST8 7BQ.
Cookies
We sometimes use cookies to collect information about you. Cookies are small data files which are placed on your computer or other device by this Website and which collect certain personal data about you. This enables us to tailor our service offering (including the Website) to provide you with products and services which are more relevant to your individual tastes. You may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of this Website.
On 26th May 2012, an EU directive was imposed by the UK's Information Commissioner's Office (ICO), with a view to protecting the privacy of internet users. This law states that websites need to provide a clear and comprehensive guide to the use of cookies.
Cookies are small text files placed on your computer, in the case of Feedwell Fertilisers® this helps to organise and store browsing information. We assume that by accessing this website, you accept the way that we use cookies.
However, if you have any reason for concern, you can email info@gro-all.co.uk. You can also change your Cookie settings in your browser at any time.
Click here for more information about the EU Cookie directive
Policy Amendments
We may update our policies from time-time by posting a new version on our website, please check regularly to be aware of any updates. Questions regarding this Policy should be directed as follows:Further information about data protection laws can be found at the Data Protection Registrar's internet site: https://ico.org.uk/
Delivery information
Payment
Payment is made via PayPal. We do not store or hold any card payment information at all, and are, at this time, unable to process orders placed over the phone via card payment. You do not need to open a PayPal account to pay for your order. Simply enter the information required when prompted to make your payment.
Goods will only be dispatched once full payment has been received by us.
Delivery
Delivery Methods and What to Expect:
We will deliver your item(s) using either Royal Mail or a courier and provide you with tracking information for your order.
Prices are charged as below.Service | Number of boxes ordered | Cost |
Royal Mail 2nd Class Signed For | 1 | £4.00 |
Courier Service 3-5 Day* | 2 | £7.89 |
Courier Service 3-5 Day* | 3 - 8 | £11.00 |
Courier Service 3-5 Day* | 9 - 20 | £13.99 |
Courier Service 3-5 Day* | 21 or more | Please contact us for a quote |
*Courier Delivery to Islands, Highlands, Channel Islands and Northern Ireland may incur an additional £15 surcharge for delivery.
The postcode areas where this surcharge may apply include:
Delivery to the above post codes may incur a £15 surcharge, which will be displayed when you enter your postcode. For orders to all areas listed above, please allow an extra working day for delivery.
When will my order be despatched?
We aim to deliver your goods within 7 working days and will usually despatch within 3 working days of receipt of payment.
What happens next?
We will send you a despatch confirmation email once your goods are sent. This email will include service used and any tracking information.
Where will my goods be sent to?
Your goods will be sent to the registered primary address on your PayPal account or the address you have entered upon payment.
What if I am not available for delivery?
If you are unable to accept delivery, please contact the telephone number on the delivery card left, to arrange redelivery or collection from the depot. Any goods returned back to us as undelivered will incur a redelivery charge.
ReturnsYou have the right to return your order within 14 working days of receipt, providing that the product(s) have not been used or opened and the security seal is still intact. Please state your order reference number in all correspondence.
Damaged goodsIf your item(s) is/are damaged in transit then please email us at info@gro-all.co.uk or phone on 07517 624522 within 3 working days, then we will then be able to advise you on what to do. We will either arrange for the collection of your damaged goods by our carriers, or request that the goods are returned to us via Royal Mail. In this instance, we will be happy to refund any postage charges incurred.
Changed your mind?If, upon receipt of goods, you change your mind, you are able to return the goods back to us, in an unused and resalable condition. You will however be liable for the cost of returning the goods.
When will I receive my refund?All refunds due, will be made within 14 working days from receipt of goods by us.