Product Information

• Keep out of sight and reach of children and pets.
• Reseal pack after use.
• Store upright.
• Store in a dry place, away from direct sunlight.
• Keep in original packaging.

• Use only as directed.
• Wear protective gloves/eye protection when using.
• Can cause serious eye damage and harmful if swallowed.  If this occurs, rinse cautiously with running water and seek immediate medical advice.  Remove contact lenses if able to.
• Seek medical attention if irritation occurs, or you feel unwell after using this product.
• Wash splashes from skin with soap and water.
• Wash hands thoroughly with soap and water after handling.
• Do not eat, drink or smoke when using this product.
• Keep away from heat, flames, hot surfaces, sparks and other sources of ignition.
• Keep/store away from combustible materials and chemicals.

Terms and Conditions

At the time of placing your order, you will need to accept these Terms & Conditions. Choose a section below for more information. If you cannot find the information you are looking for or you wish for clarification of any of the points below please get in touch with us by email at info@gro-all.co.uk.

Basis of Sale (conditions 1-8)

1. In these conditions "we", "us" and "our" refer to Feedwell Fertilisers^® also trading as Gro-All^®. You can write to us at 84 Park Lane, Knypersley, Stoke on Trent, Staffordshire, ST8 7BQ or send an e-mail to info@gro-all.co.uk. These are also the addresses to write to if you have any complaints. "You" and "your" refer to the customer who places an order with us. We operate the domain name gro-all.co.uk
2. These Terms, the order and our price list are considered by us to set out the whole agreement between you and us for the sale of the goods. Please check that the details in the Terms or on the order are complete and accurate before you commit yourself to the contract. If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing, as we only accept responsibility for statements and representations made in writing by our authorised employees and agents. Please ensure that you read and understand these Terms before you place an order, because you will be bound by the Terms once a contract comes into existence between us.
3. By placing an order with us, you confirm that you are over 18 years old and are legally capable of entering into binding contracts. We reserve the right at our sole discretion not to accept any order. Once your order is accepted by us, a contract will come into force, on the Terms and Conditions set out here.
4. If any of these Terms are inconsistent with an order, the Terms shall prevail. We will try to deliver your goods as soon as practicable. However, occasionally delivery may be affected by factors outside our control and so cannot be guaranteed. You should tell us as soon as possible if you do not receive your goods within one week of placing your order or within one week of any estimated delivery date that we give you. Any dates quoted by us for delivery are estimates only. If we are unable to deliver your goods within 30 days of our acceptance of your order, you may cancel your order and get a full refund for those goods.
5. These Terms shall become binding on you and us when we accept your order, at which point a contract shall come into existence between us.
6. We shall assign an order number to the order and inform you of it. Please quote the order number in all subsequent correspondence with us relating to the order.
7. We have the right to revise and amend these Terms from time to time, among other things to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our systems' capabilities. You will be subject to the policies and terms in force at the time that you order the goods from us, unless any change to those policies or these Terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).
8. By purchasing under these Terms, you confirm that you are a not an Industrial or Trade customer.

The goods (conditions 9-10)

9. The information and advice contained in our sales documentation including any samples, drawings, descriptions or advertising issue and any descriptions or illustrations are for general guidance purposes only and do not form part of the contract between you and us or any other contract between you and us for the sale of goods. You are responsible for determining whether it applies to your particular situation. In particular, please read all manuals and safety instructions provided with our goods, and follow them carefully at all times.
10. We will take reasonable steps to pack the goods properly and to ensure that you receive your order in good condition.

Delivery (conditions 11-13)

11. We are responsible for the supply of the goods but are not responsible for collection, transportation or delivery of those goods.
12. By requesting that we refer the delivery arrangements for the goods to the carrier, you appoint us as your agent to contract with the carrier on your behalf. This will be on the carrier's standard terms (available from that carrier) for the delivery of those goods.
13. The carrier will make all reasonable attempts to deliver your order to your provided address. After a pre-determined amount of time, set by the carrier, goods will be returned to us labelled as undelivered. Once we receive the goods back we will issue a refund of the cost of the goods only, and you will be informed via email when this has been completed. If you still require your goods, you will need to create a new order.

Acceptance & Risk (conditions 14-15)

14. Ownership of the goods passes to you when you have paid for them in full (including VAT if applicable), along with any delivery charges (where appropriate).
15. When you receive the goods, you should check them as soon as possible, and let us know within 3 days of receipt if there are any problems. Please retain all packaging until you are satisfied with the goods. You will be responsible for any loss or damage to the goods which occurs after they have been delivered to you. Nothing in this clause shall prejudice the rights of the customer under this contract.

Payment (conditions 16-19)

16. We will require payment of the price for the goods in full before we despatch them unless we agree otherwise in writing with you.
17. Details of our delivery charges and methods of payment for the goods are shown in the relevant sections of our FAQs.
18. Every effort is made to ensure that our prices and descriptions are accurate at the time of going to press. If an error is found or if manufacturers’ prices or products change, we will inform you as soon as possible and offer you the option of cancelling your order or reconfirming your order with the revised price or product. We are under no obligation to provide goods to you at an incorrect (lower) price if the pricing error is obvious and could reasonably have been recognised by you as a pricing error.
19. Where indicated VAT is quoted at the prevailing rate at the time of dispatch of the goods and may be subject to change without notice in line with government legislation.

Intellectual Property (conditions 20-21)

20. We are the owners of the licensee of all intellectual property (including text images, illustrations, trademarks, graphics and devices) in our website, and catalogue and any correspondence entered into from us to you. These are protected by copyright laws and treaties around the world. All such rights are reserved.
21. Any correspondence is personal between us and you, and is confidential and must be treated as such. This means it must not be published or distributed either in its entirety, part or in summary form without our prior written consent. Failure to observe this obligation may result in us taking action against you to prevent further breaches. The parties acknowledge that limiting our recourse to damages is probably inadequate.

Cancellation Rights (conditions 22-25)

22. If you are buying goods from us for the purposes of your trade, business or profession and you are not classified as a consumer under UK consumer protection legislation, clause 23 does not apply to you. In addition, we are not liable for any consequential loss and subject to clause 26 our maximum liability shall be limited to the price of the goods.
23. If you are a consumer resident outside the United Kingdom or with a delivery address outside the UK, our Returns Policy does not apply to you.
24. If you are dealing as a Consumer, and have placed your order over the internet, you can cancel your order for any reason and get a full refund at any time before you receive the goods, or the end of 14 calendar days after the day you receive the goods. To cancel your order you should write to us within that time to the address in clause 1 of these conditions. Please see our Delivery and Returns Policy for further information.
25. If you have already received the goods:
    1. you can only exercise this right to cancel your order if the goods are still in a re-saleable condition and you have retained the original packaging;
    2. you must return the goods to us at your own cost and risk to the address in clause 1 of these conditions (unless we are at fault, in which case we will arrange collection);
    3. you must take care to ensure the goods are not used or damaged in the meantime;

Our Liability to You (conditions 26-28)

26. We will not be liable for any delay in delivering the goods which is due to events or circumstances beyond our reasonable control or for any business losses.
27. We are not responsible for any losses that result from our failure to comply with these terms including but not limited to
    1. loss of income or revenue;
    2. loss of business;
    3. loss of anticipated savings;
    4. loss of data; or
    5. waste of time.
28. Any commentary, advice or other materials published or distributed by us (for example but not limited to responses to email questions or message boards) are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from reliance placed on such materials by you or anyone informed of such.

General Data Protection Regulations 2016/679 (conditions 29-30)

29. By requesting us to facilitate delivery using a carrier, you consent to us providing that carrier with relevant personal data necessary for that carrier to fulfil delivery of the goods.
30. We may validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. All information provided by you will be treated securely and strictly in accordance with the GDPR.

General (conditions 31-32)

31. Anyone who is not party to this contract does not have any rights under or in connection with the Contract (Rights of Third Parties) Act 1999.
32. This contract is subject to laws of England and Wales and the non exclusive jurisdiction of the English courts.

Our Complaints Procedure

We are committed to delivering the highest standard of service to our customers. We welcome comments, feedback and suggestions to enable us to continually improve the way in which we do things.
If you are not happy with our service and wish to submit a complaint then please contact us straight away. The majority of problems can be sorted out quickly by a member of our Customer Service team. There are a number of ways in which the Customer Service team can be contacted:

• By telephone on 07517 624522
• By email to info@gro-all.co.uk
• By text message to 07517 624522

Or write to:
Customer Services,
84 Park Lane,
Knypersley,
Stoke on Trent,
Staffordshire,
ST8 7BQ

Please provide your name and address, including postcode. If you are contacting us about a particular order then please supply the order number.

Our Customer Services department is open Monday to Friday 9.00am to 5.00pm. You may leave a voicemail or send an email during and outside these working hours. We will endeavour to get back to you as soon as possible.

What happens next?

If you have cause to complain by telephone, we will try to resolve the issue there and then, subject to customer service opening times as stated above. If you send us an email or text message we will try to respond in the first instance within 24 hours and resolve the issue as quickly as possible. If it is not possible to resolve the problem straightaway then we will keep you informed of what action we are taking and any timescales. If you write to us we will try to make contact with you within 3 working days of receiving the letter.
We can assure you that all complaints will be:

1. Taken seriously and dealt with appropriately.
2. Responded to and resolved as quickly as possible.
3. Used to improve our service in the future.

Privacy Policy

Feedwell Fertilisers^® are committed to respecting the privacy and rights of all visitors to this website. This Privacy Notice aims to be transparent and helpful in explaining how we collect, protect and use your personal data, and your rights to control it.

1. To comply with our contractual obligations to fulfil your delivery. For example, using your address to deliver your order, including passing your address details to our carrier.
2. To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
3. With your consent, we will use your personal data to keep you informed of Feedwell Fertilisers^® products, including Gro-All^® alongside special offers, discounts, promotions and events by email. Once consent is given, you can opt out at any time.

When Do We Collect Your Personal Data?

1. When you visit our website and use your account to buy products.
2. When you make an online purchase and check out as a guest.
3. When you create an account with us.
4. When you engage with us on social media.
5. When you contact us by any means with queries, complaints etc.
6. When you comment on or review our products and services.

What Sort of Personal Data Do We Collect?

1. Upon ordering: your name, billing/delivery address, order details, email and telephone number (used only in the event of a query) and password (if you create an account).
2. Payment details – these are held in an encrypted format by our payment provider, so secure that even we cannot see them. We DO NOT therefore store any card details.
3. Details of your interactions with us by phone and email.
4. Anonymous details of visits to our website and which site you came from to ours.
5. Anonymous information gathered by the use of cookies in your web browser. See more about how we use cookies below.
6. We also collect non-personal information on general website usage; how people arrive at and navigate the website, and how visitors use the pages offered. This information provides essential feedback for us showing the effectiveness of online marketing. This information is not directly correlated against individuals.
7. Your product reviews.

Protecting Your Data

1. We will always treat your data with care and take all appropriate steps to protect it.
2. We secure access to all transactional areas of our websites and apps using ‘https’ technology.
3. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
4. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

With Whom Do We Share Personal Data?

We sometimes share your personal data with trusted third parties as follows:

1. Delivery carriers.
2. IT companies who support our website and other business systems.
3. A third party who ships products to you on our behalf - in this case only your name, address and phone number are provided.

Summary of the policy we apply to those organisations to keep your data safe and protect your privacy:

1. We provide only the information they need to perform their specific services.
2. They may only use your data for the exact purposes we specify in our contract with them.
3. We work closely with them to ensure that your privacy is respected and protected at all times.
4. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Sharing your data with third parties for their own purposes:

We never share your data with any company except for those above.

Controlling Your Data & Consent

You have the right to request:

1. Access to the personal data we hold about you.
2. The correction of your personal data when incorrect, out of date or incomplete.
3. That we stop any consent-based processing of your personal data after you withdraw that consent.

How You Can Stop The Use Of Your Personal Data For Direct Marketing

1. Click the ‘unsubscribe’ link in any email communication that we send you.
2. If you have an account, log in and visit the ‘My Account’ area to change your preferences, or  - 'Opt Out Of' option.
3. Email us at: info@gro-all.co.uk.
4. Write to us at: Customer Services, 84 Park Lane, Knypersley, Stoke on Trent, Staffordshire, ST8 7BQ.

Further Questions

If you have any questions that haven’t been covered, please contact our Data Protection Officer who will be pleased to help you:

By Email: info@gro-all.co.uk or ...

By Post:

Cookies

We sometimes use cookies to collect information about you. Cookies are small data files which are placed on your computer or other device by this Website and which collect certain personal data about you. This enables us to tailor our service offering (including the Website) to provide you with products and services which are more relevant to your individual tastes. You may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of this Website.

On 26th May 2012, an EU directive was imposed by the UK's Information Commissioner's Office (ICO), with a view to protecting the privacy of internet users. This law states that websites need to provide a clear and comprehensive guide to the use of cookies.

Cookies are small text files placed on your computer, in the case of Feedwell Fertilisers^® this helps to organise and store browsing information.  We assume that by accessing this website, you accept the way that we use cookies.  

However, if you have any reason for concern, you can email info@gro-all.co.uk.  You can also change your Cookie settings in your browser at any time. 

Click here for more information about the EU Cookie directive

Policy Amendments

• e-mail us at: info@gro-all.co.uk
• write to us at: Customer Services, 84 Park Lane, Knypersley, Stoke on Trent, Staffordshire, ST8 7BQ.

Further information about data protection laws can be found at the Data Protection Registrar's internet site: https://ico.org.uk/